Loan repayment moratorium

Under the ‘loan repayment moratorium’, you may continue paying your instalments.

For the payment of your loan instalments you must make a notification. In the notification, you can indicate that you wish to pay all your instalments due from 19 March 2020, or request the suspension of the loan repayment moratorium only for instalments due following the receipt of the notification.

In case of notification for the full period of the loan repayment moratorium, your request will be processed within 5 working days after receipt, instalments due since 19 March 2020 will be collected in a lump sum, therefore, please make sure that the appropriate coverage is available in your bank account simultaneously with the submission of the notification.

If you only wish to pay the instalments due after the notification, your request for a loan repayment may be fulfilled after the due date specified in the agreement, therefore please be patient until the loan repayment is set.

If you have MBH NetBANK (previously MKB) access

In the case of a mortgage loan, personal loan or a retail lombard loan:

1. Login to your MBH NetBANK (previously MKB) account. 2. Click the ‘Contact Us’link in the centre of the page header. 3. In the message subjectfield type: Loan moratorium notification 4. Copy the appropriate text from the following into the ‘Message text’field:

a) If you wish to make a notification retroactivelywith regard to all of your loans:

I do not intend to use the payment moratorium, I intend to settle all my debts arising from my loan agreement(s) from 19 March 2020, in accordance with the original contracting terms and conditions. I acknowledge that if I wish to make use of the payment moratorium at a later date, I may notify the Bank with another notification. I acknowledge that, based on my notification, debts incurred, overdue and unpaid before 19 March 2020 in respect of the relevant loan agreement(s) will also become due.

b) If you wish to make a notification with regard to all your loans for the period after the notification:

I do not intend to use the payment moratorium, I intend to meet my payment obligation due with regard to my loan agreement(s) after the notification in accordance with the original contracting terms and conditions. I acknowledge that if I wish to make use of the payment moratorium at a later date, I may notify the Bank with another notification. I acknowledge that, based on my notification, debts incurred, overdue and unpaid before 19 March 2020 in respect of the relevant loan agreement(s) will also become due.

c) If you wish make a notification retroactivelywith regard only to the individual loan(s) indicated by You, in place of the brackets, indicating the contract identification number or the registration number(s):

(You can find the contract identification number or the registration number on the original agreement signed between You and the Bank, or on the Bank's letter of notification approving the loan application.)

I do not intend to use the payment moratorium, I intend to settle all my debts arising from my loan agreement under (contract identification number or registration number) from 19 March 2020, in accordance with the original terms and conditions of my loan agreement(s). I acknowledge that if I wish to make use of the payment moratorium at a later date, I may notify the Bank with another notification. I acknowledge that, based on my notification, debts incurred, overdue and unpaid before 19 March 2020 in respect of the relevant loan agreement(s) will also become due.

d) If you wish make a notification with regard only to the individual loan(s) indicated by You for the period following the notification, in place of the brackets, indicating the contract identification number or the registration number(s):

(You can find the contract identification number or the registration number on the original agreement signed between You and the Bank, or on the Bank's letter of notification approving the loan application.)

I do not intend to use the payment moratorium, I intend to meet my payment obligation due with regards to my loan agreement under (contract identification number or registration number) after the notification in accordance with the original terms and conditions of my loan agreement(s). I acknowledge that if I wish to make use of the payment moratorium at a later date, I may notify the Bank with another notification. I acknowledge that, based on my notification, debts incurred, overdue and unpaid before 19 March 2020 in respect of the relevant loan agreement(s) will also become due.

for options a), b), c) and d):

I acknowledge that the data required for the exemption from the loan repayment moratorium will be processed by the Bank in accordance with the provisions of the applicable legislation regarding the processing of personal data in a loan relationship in order to fulfil the original contracting terms and conditions of the loan agreement affected by the loan repayment moratorium. The legal ground for data processing is the performance of the loan agreement pursuant to Article 6 (1) b) GDPR. The provision of the above data is voluntary. If the data are not provided, the application for exemption from the loan repayment moratorium cannot be taken into account. The Bank processes the notification - even in the event of its cancellation - during the existence of the loan relationship and for 5 years after its termination. Detailed information on the details of the data processing performed by the Bank, in particular on the rights of customers in connection with the processing of their personal data, the manner of their exercising, and the possibilities of legal remedies can be found at www.mbhbank.hu/adatvedelm

5. Send the message by clicking on the ‘Save’button.

If you do not have access to MBH NetBANK (previously MKB)

As an existing customer, you can easily request MBH NetBANK (previously MKB) access on our online interface in order to facilitate notifications, or

Use our VideóBANK service from the comfort of your home.

Complete the notification template, then print out the completed notification and send it to us at Budapest, P.O. Box: 1821.

Call +36 (80) 350 350 and make a statement through our TeleBANKár Customer Service.

If you have no other option, visit any of our open branches. Before visiting, please inform yourself on the health precautions in place at our branches owing to the health situation.

Frequently Asked Questions

What should I do if I do not wish to pay my loans? How will this look on the online interface?

You do not have to do anything if you do not wish to pay your loan during the moratorium period. The amount of the current monthly instalment of the outstanding loan(s) will also be indicated on our electronic channels available to our customers during the period of the payment moratorium, however, in view of the payment moratorium, this will not be settled by the bank.

What happens if the loan expires during the loan repayment moratorium?

If you have indicated your intention to repay and all the instalments due are paid on that basis, the loan will expire in accordance with the original contracting terms and conditions. Otherwise, the term of the expiring agreement will be extended.

Further Questions and Answers